How AI is Transforming the BPO Industry in 2026: Automation, Agents & the Future of CX
AI is reshaping the BPO industry in 2026, shifting the model from cost-centric outsourcing to Intelligent Process Outsourcing powered by automation, AI agents, predictive service, and advanced CX delivery. This deep industry transformation is enabling faster operations, higher accuracy, and a smarter human-machine workforce for global enterprises.
Dec 2, 2025
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11 min read
